About Me
I am a highly proficient Library Systems and Information Specialist with 20 years of experience operating and managing media centers and supporting end users with the most current technology, equipment and practices. My professional practice is dedicated to the assessment and delivery of training, positive user experience, and end user support through the analysis, integration and streamlining of technology systems.
Areas of Expertise
Systems Integration
Connect software systems for a seamless end user experience.
Create a single sign on portal to provide single sign on access, reducing the loss of instructional time by 45%.
Manage apps and software to ensure successful integration.
Oversee data quality to ensure consistent flow of data to applications.
Technical Support
Provide customer service for all supported technologies.
Administrate applications, trouble shoot and resolve problems.
Comply with data security and privacy legislation, standards and practices.
Increase access to software by 75% through training and support.
Apply advanced critical thinking and problem solving skills to create technology solutions.
Instructional & Curriculum Development
Identify training needs and recommend training curricula.
Prepare training for business and education users.
Deliver training to users base on resources including: Office 365, GSuite, Windows 10, Canvas, and Clever.
Data Analysis & Evaluation
Interpret data to determine effective usage and outcomes.
Maintain accurate records for continued evaluation and improvement of systems.
Collect and evaluate end user feedback to improve outcomes.
Report findings, interpretations and conclusions to upper management.